Redbrick Solutions, the leading conveyancing case management provider has entered The ESTAS, the biggest independent award scheme in the UK property industry.
The scheme recognises the best agents, brokers, conveyancers and suppliers for customer service based on ratings from thousands of customers around the UK. The competition enables firms taking part to gain valuable transparent feedback from clients which enables them to improve their services for the future.
The Conveyancer Supplier Award category is based on ratings from conveyancing firms who have completed The ESTAS online survey measuring the value suppliers deliver to their business.
Jo Hodges, Director at Redbrick Solutions said “Delivering exceptional customer service has always been of paramount importance to us. We are unique in that we charge our clients on a per transaction basis and do not tie them in to any contracts. Simply put, this means that if we do not exceed our clients expectations, they can simply choose to leave and go elsewhere. I think the fact that we rarely lose a client speaks for itself!”
The ESTAS Conveyancer Awards take place every October at the Grosvenor House Hotel in London when the country’s favourite property expert Phil Spencer announces the winners in front of 400 of the UK’s top conveyancing professionals.
Spencer says “I think it says a great deal about a firm who takes part in The ESTAS. They care about their reputation, they care about their customers and they care about their business. Taking part sets companies apart from their competitors. It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and ready to listen to feedback”
Jo concludes “We embrace any opportunity to gain valuable feedback from our clients. We do this routinely through quarterly client focus groups and bi-annual client satisfaction surveys anyway, but to add insight from the ESTAS Awards is brilliant. We have always been very proud of the personal service we provide and The ESTAS Awards are a great way to demonstrate how good we really are.”