Outcome 7.10 (b) of the SRA Code of Conduct 2011 provides as follows:
“Where you outsource legal activities or any operational functions that are critical to the delivery of legal activities, you ensure such outsourcing… …is subject to contractual arrangements that enable the SRA or its agent to obtain information from, inspect the records (including electronic records) of, or enter the premises of, the third party, in relation to the outsourced activities or functions.”
Redbrick Solutions provides many services to law firms and we take all of our commercial and regulatory obligations very seriously.
The SRA have confirmed that they intended this to apply in circumstances where data is stored by a supplier and relied upon by a law firm, for example, off site and or in a hosted environment.
Redbrick Solutions provide their case management product to Firms and it is largely installed and managed within the Firms existing network. Internal management of the data including disaster recovery, data retention, data security and integrity and back-ups remain firmly the responsibility of the law firm.
Where Firms have off-site back up arrangements in place it is essential that they ensure information entered into our technology is backed up as part of the Firms existing business continuity routines.
If Redbrick Solutions have provided the off-site back-up service you can be assured that our service is a compliant one.
If you use one of our online products such as IDYourClient.com we confirm that this fully complies with all the legal regulations and established best practices.
All servers where data is managed are UK based and comply with the relevant obligations.