Established law firm, Sills and Betteridge have selected Redbrick Practice Management to assist their conveyancing department in delivering a more efficient service.
Founded in 1759, Sills and Betteridge have grown to 9 offices across Lincolnshire and Nottingham. They now have 264 partners and staff and provide a range of legal services to private and business clients nationally.
Sills and Betteridge believe in putting the client at the heart of everything they do. Which is why choosing the right system to support their exceptional level of client care was essential. Their incumbent system was preventing them from working in the most efficient manner they knew they were capable of, which led to them reviewing the market.
Having grown significantly over the last 10 years or so, Sills and Betteridge wanted a robust, yet scalable case management solution that would allow them to focus on providing the expert, impartial advice for which they are so well known, safe in the knowledge that administrative tasks had been simplified and compliance enhanced.
Following an in-depth selection process, Sills and Betteridge chose Redbrick Practice Management based largely on how easy it was to use and to customise. Previously any required changes would have to be scoped, sent to the development team, costed and agreed. This process was slow, laborious and expensive. With Redbrick Practice Management, changes can be made internally in a fraction of the time and at no cost.
Also of benefit to Sills and Betteridge’s conveyancing team are the numerous integrations, such as SDLT, AML, Searches, Land Registry and Case Tracking. They are now able to auto complete all required information throughout the process, without ever having to leave their case management system. This is a far more efficient way of working and removes the risk of incorrectly rekeying information.
Edward Sharpe, Partner, Sills and Betteridge comments “We recognise that moving home is a stressful time and are committed to providing a personal, efficient, cost effective service that protects the best interests of our clients. We have a wealth of expert knowledge within the firm and so it made sense to partner with the conveyancing case management experts. Choosing Redbrick Practice Management has helped us ensure all files are being dealt with in a consistently efficient manner, it helps us deliver a high level of service to our clients and is great for managing risk.”
Redbrick Solutions unique business model delivers frequent upgrades at no cost to the firm, meaning that they always have access to the latest and best in technology, keep abreast of regulatory changes and future proof the firm. Progressive, successful firms like Sills and Betteridge embrace advancements in technology and utilise them to deliver a better service to their clients.
Martin MacDuff, Managing Director, Redbrick Solutions comments “This is great news for the home movers of Lincolnshire and Nottingham. Sills and Betteridge have really embraced a modern, efficient way of working, which will benefit both them and their clients moving forwards. Their ethos of putting the client at the heart of everything they do mirrors our own and I have no doubt they will continue to build on their success.”
Edward concludes “The easy to use customisation tools have been a revelation for us. What used to take two months, we’re now able to do ourselves in two hours. Redbrick are a great team to work with too, they are always on hand to help with any queries. I’d have no hesitation in recommending them.”