Taylors Legal are a dynamic, forward thinking firm based in Chigwell, Essex. They pride themselves on being able to offer the intimate, friendly service clients would expect of a suburban practice, combined with the efficiency and first class expertise of a London practice.
Their talented and approachable team of experts offer legal advice on all aspects of conveyancing, family law, wills, probate and power of attorney.
Michael Mercer, Practice Manager and the firms nominated COFA, says “We believe clients come to us because our staff are efficient and approachable. We have a good reputation in the area for providing a first class professional service and as a result, a large percentage of our work comes from client recommendations.”
Taylors Legal have used Redbrick Practice Management for several years in their conveyancing department but it soon became clear that the solution was delivering tangible benefits of speed, efficiency and ease of use that would benefit the other teams. They are now in the process of rolling out Redbrick Practice Management to the other departments and moving to Redbrick Business Intelligence to manage their financial and management reporting requirements.
Michael continues “Prior to engaging with Redbrick Solutions we recognised that storing and organising documents was problematic for us so we researched the market for a company that would provide us with a bespoke case management system. Redbrick Solutions were the answer to our problems, all of our data is now stored in one central place and is easily accessible, so whether it’s a client on the phone, an enquiry into a historical matter or an audit review, we know we can access the information required within seconds.”
Redbrick Solutions unique business model delivers frequent upgrades at no cost to the client, meaning that they always have access to the latest and best in technology, keep abreast of regulatory changes and future proof the firm. Progressive firms like Taylors Legal embrace advancements in technology and utilise them to deliver a better service to their clients. For example, with online case tracking and automatic text and email updates, clients can monitor the progress of their matter 24/7.
Michael concludes “Redbrick Solutions are friendly, approachable and helpful. I’d recommend them as a forward thinking company that are aware of the needs of the law firm and deliver technology solutions to meet those needs.”