A recent survey carried out by Redbrick Solutions has found that 89% of clients reported that their matters were handled in a more efficient manner since the implementation of Redbrick Practice Management.
The annual client satisfaction survey also found that 95% of firms actively recommend Redbrick’s case management technology to other firms. Redbrick’s managing director, Martin MacDuff comments “To be so highly recommended by our clients is incredibly rewarding and is testament to the dedication of our team. Our ethos has always been to put the client at the centre of everything we do and I think these survey results show we have achieved that and more.”
The survey showed that the majority of clients had chosen Redbrick Practice Management initially because of its functionality and ease of use (47% each) with one individual commenting “It was the most intuitive system we looked at.”
But, considering the majority (68%) of respondents had been a client for 3 or more years how well was the product supported post installation?
95% found the customer support excellent with 90% saying they felt Redbrick understood them extremely well. Individual comments included “Redbrick prides itself on it’s customer service. If it doesn’t, it should.”
Martin concludes “Our unique transactional business model, which often saves the law firm tens of thousands of pounds, makes it essential for us to ensure clients are happy and well supported for the lifetime of our relationship. We too often see firms that have paid huge sums of money upfront for case management only to have been left to set it up themselves, or to have prohibitive costs for training and updating the system to deal with.
These results are very encouraging, and go a long way to explaining our higher than average retention rate. We will continue to listen to client feedback to improve even further wherever possible.”