Founded in 2016 by Dawn Pickett and Peter Effard, DP Conveyancing & Property Law Ltd are a modern, innovative and dedicated firm of licensed conveyancers. Based in the North East, they have grown rapidly over the last couple of years and now have offices in Gateshead and Newcastle (Benton), enabling them to cover the whole of the region.
Dawn and Peter’s aim in starting DP Conveyancing was to focus on providing an excellent level of client service. The firm utilise technology to assist them in handling matters proactively and enable them to communicate with their clients efficiently and effectively. They have been working with Redbrick Solutions from the outset to achieve these goals.
Redbrick Solutions provide award winning conveyancing case management to law firms all over the UK. Intelligent workflows and matter wizards assist the firm in running a ‘lean’ matter, whilst document management with intuitive, pre populated forms and letters ensure the firm communicate clearly and in a timely fashion with their clients. All of this, along with the automated text and email updates as well as 24/7 online case tracking and secure online document portal means DP Conveyancing are able to offer a personal service to their clients, communicating effectively with them in a manner that suits their individual preferences.
This approach has paid off, as DP Conveyancing have achieved an impressive 100% 5* reviews which has been pivotal to the firms’ success. The number of estate agents and brokers now referring clients to DP Conveyancing has increased dramatically as a result of their reputation for providing an outstanding level of service.
Dawn Pickett and Peter Effard, Directors of DP Conveyancing, discuss utilising Redbrick Practice Management to deliver an outstanding client service which has resulted in them winning more work….
Our recent client satisfaction survey found that 98% of clients thought they offered a better service and won more work since joining us.
What are you waiting for? Contact Redbrick Solutions now to see how we can help you grow your business.