Founded by Dawn Pickett in 2016, DP Conveyancing are a modern law firm based in Newcastle Gateshead. After 27 years of experience in the legal profession, Dawn decided to start her own firm because she is passionate about using her legal expertise and in-depth local knowledge to really make a difference to others.
Moving home can be a very stressful experience, but the founding of DP Conveyancing has given Dawn the autonomy to take the required steps to ensure every client receives excellent customer care throughout the whole of the conveyancing process.
“Our aim is to see a smile on the face of every client and staff member when DP Conveyancing is mentioned” says Dawn.
To help ensure DP Conveyancing achieves its aim, Dawn has gained support from a Management Consultant and Lean Six Sigma Blackbelt (Peter Effard) with various ‘Lean’ activities implemented.
Key to delivering an outstanding level of service is the ability to communicate effectively and efficiently. Dawn realised that in order to deliver the very best in customer care, the firm needed to implement expert systems built with the same key ethos in mind.
Redbrick Solutions provide award winning legal software to law firms all over the UK and specialise in conveyancing case management solutions. Intelligent workflows and matter wizards assist the firm in running a ‘lean’ matter, whilst document management with intuitive, pre populated forms and letters ensure the firm communicate clearly and in a timely fashion with their clients. All of this, along with the automated text and email updates as well as 24/7 online case tracking means DP Conveyancing is able to offer a personal service to their clients, communicating effectively with them in a manner that suits their individual preferences.
Dawn comments “Redbrick Practice Management is an integral part of our firm – it helps us deliver good value for money and a timely and effective conveyancing service. Redbrick have been great to work with and act as a true business partner.”
The future for DP Conveyancing looks bright, with plans to widen its conveyancing services across the whole of the region. Redbrick Practice Management can easily be deployed across additional sites, with no additional overheads for user licenses or new staff training – it is the obvious choice for firms wishing to grow successfully.
Jo Hodges, Director of Redbrick Solutions says “We are delighted to have DP Conveyancing on board. The firms’ ethos fits perfectly with our mission to make conveyancing as efficient as possible by providing easy to use, modern and affordable case management solutions. DP Conveyancing are a fantastic firm to work with, who genuinely care about their clients and staff. Their outstanding service levels and expansion plans are great news for home movers of the Newcastle Gateshead area and the wider North East.”