Donn & Co are are a well established, dynamic firm of Licensed Conveyancers based in Shropshire. They were founded in 1999 and have been using Redbrick Practice Management in their conveyancing department for four years.
Donn & Co offer clients from all over the UK a personal, reliable and expert service, specialising in conveyancing matters. With the change in regulatory powers of the CLC, Donn & Co added wills and probate to their service offering and have recently implemented Redbrick Solutions’ probate and LPA modules.
Sharon Petford, Partner at Donn & Co says “We are committed to providing a personal, efficient service that protects the best interests of our clients; many of whom are previous clients or have been referred to us by a previous happy client. We offer competitive fees to ensure clients get value for money and have a wealth of expert knowledge within the firm.”
Donn & Co first started using Redbrick Practice Management four years ago as an ‘out of the box’ conveyancing solution, but it was when Sharon started two and a half years ago that they decided to start customising the product to be a lot more than just a tick list workflow. They have used the case management system to bring a higher level of consistency to the firm and now use it to assist at every stage of a matter, from producing all of their documents, triggering associated tasks and launching related websites.
Sharon continues “Choosing Redbrick Solutions has helped us ensure all files are being dealt with in the same consistent manner, it helps us deliver a high level of service to our clients and is great for managing risk. We have recently added the probate and LPA modules which delivers a higher level of transparency and consistency across the whole of our firm.”
Redbrick Solutions unique business model delivers frequent upgrades at no cost to the client, meaning that they always have access to the latest and best in technology, keep abreast of regulatory changes and future proof the firm. Progressive firms like Donn & Co embrace advancements in technology and utilise them to deliver a better service to their clients. For example, with online case tracking and automatic text and email updates, clients can monitor the progress of their matter 24/7.
Sharon concludes “Our clients love the fact that they are always kept up to date with the online case tracking. Redbrick Solutions are brilliant to work with, the support and training they offer is really valuable and I would definitely recommend them to other firms. Donn & Co want to ensure we continue to deliver a high level of service to existing and new clients, and Redbrick Solutions will help us do that.”