Redbrick Solutions are delighted to have achieved the highly desirable Legal Eye Quality Standard following an intensive 6 month assessment process.
They are the ONLY case management provider to have achieved this standard and have held it since 2014.
Jo Hodges, sales and marketing director at Redbrick Solutions commented: “I am delighted that we are the first case management provider to have achieved the Legal Eye Quality Standard. It would not have been possible without the hard work and commitment of all of the Redbrick team and the excellent support of Jaunita at Legal Eye.”
The Legal Eye Quality Standard is unique in that it goes above and beyond all of the traditional quality standards. The assessment required Redbrick Solutions to undergo an extensive review of all of their policies, systems, practices and procedures.
- – The E-Commerce Directive,
- – The Bribery Act 2010
- – The Equality Act 2010
- – Referral and Fee Sharing arrangements
- – Publicity requirements
- – TCF (Treating Customers Fairly)
- …and many more.
Every member of the business underwent training and assessments in areas such as equality and diversity, anti-bribery and fraud and data protection. The management team refined and developed their policies for best practice and risk management for the protection of staff and clients.
Jo continues: “This award demonstrates our commitment to assisting clients in managing their compliance burden and running their matters in the most efficient manner possible, whilst also ensuring they manage risk and deliver an excellent service to their consumers. It is important to us that we practice what we preach and we are delighted to have evidenced our own awareness of the risks associated with our industry and to have an official seal of approval that our processes and procedures are robust and best in class.”
Jaunita Gobby, managing director at Legal Eye adds: “We are delighted that Redbrick Solutions have achieved the Legal Eye Quality Standard. Redbrick Solutions are very proactive about their risk management and best practice procedures and it was a pleasure working with their team through this process. The systems and procedures that they have demonstrated are very impressive.”
Redbrick Solutions are one of the UK’s leading, expert suppliers of law firm software. Their products; Redbrick Practice Management and Business Intelligence include a fully integrated, extensive toolkit designed to support the requirements and responsibilities of nominated persons and assist them in handling their duties in a simple, efficient and safe manner.